Terms of Service

1. WHO'S WHO

"You" refers to the business or authorized user accessing the Service. If you are using the Service on behalf of a company, you represent you are authorized to bind that entity.

2. ACCOUNT RESPONSIBILITIES

You agree to provide accurate registration information and keep it up to date. You are responsible for maintaining the security of your account, including credentials, API keys, and any SubJolt widgets installed on your site. You must promptly notify SubJolt of any unauthorized access to your account.

3. ELIGIBILITY

The Service is for businesses only and not directed to consumers or individuals under 16. By using the Service, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of your business.

4. SERVICE DESCRIPTION

SubJolt provides:

• A cancel flow widget for subscription businesses.
• Dashboards for tracking cancellation reasons and sentiment.
• Payment gateway integrations (Stripe, Shopify, Chargebee, Recharge, and others as added) enabling actions such as applying coupons, pausing, canceling, or switching plans.
• Optional past-due and reactivation flows (Pro plan).

The widget operates as an embeddable script on your website. You are responsible for disclosing the widget's presence and data practices to your end users through your own privacy policy and cookie policy.

5. FEES AND BILLING

• The Free tier is $0/month with limited features.
• Growth and Pro tiers are billed monthly or annually at the rates shown at https://subjolt.com/pricing.
• Paid plans automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel auto-renewal at any time from your account dashboard.
• All fees are non-refundable except as required by law. Taxes, if applicable, are your responsibility.
• SubJolt reserves the right to modify pricing with at least 30 days' written notice. Continued use after the effective date of a price change constitutes acceptance.

6. PAYMENT GATEWAYS AND THIRD-PARTY SERVICES

SubJolt integrates with third-party payment gateways including Stripe, Shopify, Chargebee, and Recharge (each a "Gateway"). SubJolt triggers subscription management actions through these Gateways on your behalf but does not independently process or store payment card data. Gateway API credentials you provide are stored securely on SubJolt's servers solely to execute authorized actions.

You are responsible for your own Gateway configuration, compliance with each Gateway's terms of service, and ensuring that actions performed through SubJolt comply with applicable payment industry standards (e.g., PCI DSS where applicable).

7. DATA HANDLING

SubJolt processes limited end-user data to provide the Service. Subscription identifiers, customer identifiers, and email addresses are used transiently for identity resolution and subscription actions but are not persisted on SubJolt's servers. SubJolt stores anonymized session IDs, event data (e.g., cancellation reasons, offer interactions), and free-text cancellation responses as part of your account's analytics data.

See our Privacy Policy and Data Processing Addendum for full details.

8. ACCEPTABLE USE

You agree not to:

• Use the Service to impede, obstruct, or unreasonably delay subscription cancellation in violation of applicable consumer protection laws (including FTC "click-to-cancel" rules).
• Configure the widget to engage in deceptive practices, dark patterns, or misleading user interfaces.
• Use the Service to collect, harvest, or store end-user data beyond what is necessary for legitimate subscription management.
• Attempt to reverse engineer, disassemble, or derive the source code of the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service in violation of any applicable law or regulation.

9. YOUR COMPLIANCE OBLIGATIONS

You are solely responsible for compliance with all applicable laws when using the Service, including but not limited to:

• FTC "click-to-cancel" rules and related federal regulations.
• State automatic renewal and subscription laws.
• EU/UK consumer protection laws and the right of withdrawal.
• Updating your own privacy policy and cookie policy to disclose SubJolt's widget and its data practices on your site.
• Data protection laws (GDPR, CCPA, and others) as they apply to your end users' data.

10. DATA OWNERSHIP

You retain ownership of all data you provide to SubJolt and all analytics data generated by the Service in connection with your account (collectively, "Your Data"). SubJolt retains a limited license to use Your Data solely to provide and improve the Service. Upon termination, you may request export of Your Data for up to 30 days, after which SubJolt may delete it in accordance with Section 14.

11. CONFIDENTIALITY

Each party agrees to keep confidential information received from the other party confidential and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law. Confidential information includes, without limitation, Gateway API credentials, business strategies, and non-public product information.

12. INTELLECTUAL PROPERTY

SubJolt owns all rights, title, and interest in and to the Service, including all software, dashboards, widgets, and documentation. Nothing in these Terms grants you any ownership interest in the Service. You may not copy, modify, create derivative works of, or reverse engineer the Service.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SubJolt, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including consumer protection and data protection laws; or (d) any claim by a third party (including your end users) related to your use of the Service or the widget on your website.

14. TERMINATION

Either party may terminate this agreement at any time. You may cancel your account from the account dashboard or by emailing contact@subjolt.com. SubJolt may suspend or terminate your access immediately for non-payment, material breach, or violation of the Acceptable Use provisions.

For non-payment or non-material breaches, SubJolt will provide 15 days' written notice and an opportunity to cure before termination takes effect.

Upon termination: (a) your right to use the Service ceases immediately; (b) you must remove the SubJolt widget from your website; (c) SubJolt will make Your Data available for export for 30 days; (d) after the 30-day period, SubJolt may delete Your Data, including event logs, configurations, and stored Gateway credentials.

15. DISCLAIMERS AND LIMITATION OF LIABILITY

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SUBJOLT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE FULLEST EXTENT PERMITTED BY LAW, SUBJOLT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF $50 OR THE TOTAL FEES YOU PAID TO SUBJOLT IN THE 12 MONTHS PRECEDING THE CLAIM. SUBJOLT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

16. DISPUTE RESOLUTION

Before initiating any formal proceeding, you agree to first contact SubJolt at contact@subjolt.com and attempt to resolve the dispute informally for at least 30 days.

If the dispute cannot be resolved informally, either party may pursue binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in New York County, New York, and the arbitrator's decision shall be final and binding.

YOU AND SUBJOLT EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for matters relating to intellectual property or unauthorized access.

17. GOVERNING LAW

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. To the extent litigation is permitted under Section 16, venue is exclusively in the state and federal courts located in New York County, New York.

18. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, third-party service outages (including payment Gateway or hosting provider failures), internet disruptions, or power failures.

19. MODIFICATIONS

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email to the address associated with your account before the changes take effect. If you do not agree to the revised Terms, you may terminate your account before the effective date. Your continued use of the Service after the effective date constitutes acceptance. Non-material changes (e.g., formatting, clarification) may take effect immediately upon posting.

20. GENERAL PROVISIONS

• Entire Agreement. These Terms, together with the DPA and Privacy Policy, constitute the entire agreement between you and SubJolt and supersede all prior agreements.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Assignment. You may not assign these Terms without SubJolt's prior written consent. SubJolt may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• Waiver. Failure to enforce any provision shall not constitute a waiver of that provision.
• Survival. Sections 10 (Data Ownership), 11 (Confidentiality), 12 (Intellectual Property), 13 (Indemnification), 14 (Termination, post-termination obligations), 15 (Disclaimers), 16 (Dispute Resolution), 17 (Governing Law), and this Section 20 survive termination of these Terms.