Help Center

Learn how SubJolt works, what happens when customers click cancel, and how retention offers save subscribers.

Step-by-step guides for installing the SubJolt widget on any platform — HTML, Shopify, WordPress, Squarespace, Wix, and more.

Set up cancellation reasons, cancel flow steps, retention offers, theming, and the reactivation banner.

Connect Stripe, Shopify, Chargebee, Recharge, or Recurly to automate discounts, pauses, and plan changes.

Understand save rate, match rate, and dashboard metrics to measure and improve your retention strategy.

Proven strategies for writing cancellation reasons, choosing save offers, optimizing flows, and winning back subscribers.

How SubJolt handles your data, secures gateway credentials, protects the widget runtime, and supports GDPR compliance.

Manage your SubJolt plan, understand what's included in Starter vs Pro, and update your account settings.

Fix common issues — widget not loading, cancel button not detected, subscriber identification, and gateway errors.